Is your computer up-to-date? If it’s less than 5 years old, there’s probably nothing to worry about, but you should check that your computer meets any minimum requirements the provider specifies in their small print. If your computer is too old and slow, it may be unsuited to a broadband connection; in this case an upgrade may be necessary. And make sure your operating system is supported - your computer may be fine, but if you’re still running Windows 95, it may be time to upgrade your software! If in doubt, the supplier should be able to offer advice.